Premier Charity Solutions

Managed IT Services

Tailored For Your Charity

About Premier Charity Solutions

Premier Charity Solutions, as part of the Premier Choice Group, is a leading supplier of IT & web services to charities & non-profits throughout the UK. Since being founded back in 2002, we have earned an impressive reputation as a result of our professional approach, vast industry knowledge and highly-praised customer service.

We use our extensive experience within the third sector to deliver you the best service at highly incentivised prices, emphasising our belief in providing recognised IT services to non-profits. We are delighted to partner with Microsoft, AVG, Sophos, Apple, Dell, HP amongst others. We also have ISO 9001, ISO 27001 and Cyber Essentials accreditation. We offer a host of different IT, web, cloud, cyber security and digital marketing services.

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target
Hit

66 %

Incidents Resolved on Initial Contact

74 %

Incidents Resolved Without Escalation

0 %

Incident Tickets
Re-Opened

0 %

Incidents Escalated to On-Site Engineer Visit

Premier Charity Solutions Trusted By

"Our systems, installed by Premier Choice, work very well with very few problems but when we come across a need for help, the telephone helpline is brilliant. The guys are always ready to help when we need them and it's done quickly, efficiently and politely. For significant changes we receive a very personal service and they give us lots of help in defining the right solutions. Jobs are clearly costed and completed to time. As a self-funded charity we need a good price and we are very satisfied that we get just that. They have given us great service for around ten years now. We trust them to look after us and we have never been more relaxed about our IT because Premier Choice take all the hassle out of it for us."

John Rose

"We discovered Premier Charity Solutions at a charity training event, and have subsequently purchased both their IT Support package and their Website Design package. We have been extremely happy with the service we are receiving, it is fast, friendly, and in an organisation where we have very little technical knowledge, the support team explain things clearly and in a way we can understand, and sort problems out remotely for us. We are happy to recommend this service."

Pamela Forsyth

"We didn’t have a sophisticated database, so much of our work was paper based which became untenable as the organisation grew. We are now running a single point of access with over 2000 referrals in 10 months - this system helps us to keep track of every referral, allocate cases and allows us to communicate with other services via email very quickly."

Clair Ely

"We came across Pav and the team through their work helping the UK's charities with their IT needs. We were looking for a new display screen, laptop and cabling to replace our ageing song projection equipment and, what I thought was a bit of a long shot in asking them, turned out to be a good move. In addition to a considerable saving (very important to the voluntary sector) the prompt visit, quote, acceptance and installation process meant we were up and running in just over a week - that's a pretty impressive service! We're unveiling the new equipment this weekend and we think members are going to be wowed by the improvement they’ve given us. The after-sales service and support has been great too. I’d recommend Premier Charity Solutions to anyone."

Nick Day

"Premier Charity Solutions demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice."

Paula Owen