Managed IT Support & Services

Tailored For Your Charity

IT Support

No IT problem too big or too small, our expert support team is here to look after your charity's network, ensuring your systems run smoothly and efficiently.

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PROJECT MANAGEMENT

We advise charities on how best to use information technology to achieve their organisational objectives. From new IT Infrastructure to installations and upgrades.

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Cloud Solutions

Whether you are a small or large charity, we have a cloud solution to suit your needs. Our solutions meet the highest security and compliance standards.

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Cyber Security

Everything you need to keep your IT network and systems secure, from encryption to Cyber Essentials. Premier Charity Solutions has your cyber security covered!

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About Premier Charity Solutions

Premier Charity Solutions is a leading supplier of IT and web services to charities and non-profits throughout the UK. Since being founded back in 2012, we have earned an impressive reputation as a result of our professional approach, vast industry knowledge and highly-praised customer service.

Specialising in the third sector, we use our extensive experience to deliver you the best service at highly incentivised prices, emphasising our belief in providing recognised IT services to non-profits. We have developed key partnerships with Microsoft, Apple, Sophos, Dell, HP, IT Governance and AVG to give your charity access to the best discounts and free services available exclusively to the third sector.

We are acutely aware of the challenges facing the third sector and we work closely with you to deliver the solution you require whilst allowing you to focus on the important work that you do. All of our solutions are individually tailored to your requirements. Our ISO 27001 accreditation highlights our ability to maintain your IT network following best practice guidelines.

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target
Hit

66 %

Incidents Resolved on Initial Contact

74 %

Incidents Resolved Without Escalation

0 %

Incident Tickets
Re-Opened

0 %

Incidents Escalated to On-Site Engineer Visit

Premier Charity Solutions Is Trusted By

"Premier Charity Solutions has helped us take the right steps in completely changing the face of our organisation. We needed a website that reflected our growth from a community theatre to a professional producing house and Premier has shot us into the 21st Century with ease! It was vital that our ticketing system was integrated seamlessly with our new website which they were able to do without a problem. Nothing is too much trouble or a request too silly. It’s been a joy working with them, we love our new site and are excited to develop it even further as our venue grows."
Jodie Dickson
Jodie Dickson
"Premier Charity Solutions has taken time to understand our charity. When contacting the help line most matters are dealt with there and then. More complex issues that cannot be fixed immediately are issued with a ‘ticket number’ and we are kept informed of progress on a regular basis. We are currently in the process of upgrading our server, desktop and laptops which has required the purchase of both hardware and software. Premier Charity Solutions were able to provide us with the best value option which was thoroughly checked by having their competitors provide quotes for the same specification."
Alan Avis
Alan Avis
"“Since engaging with Premier Charity Solutions, we have been very pleased with the solution and service quality provided. From the project initiation stage, Premier Charity Solutions invested lots of time and effort to understand our needs and were receptive, flexible, transparent, and swift during our commissioning process. Our new IT system has been awarded the Cyber Essential Accreditation.
Very recently, Premier has supported us with our office relocation project and in response to Covid-19 pandemic – the new system meant that we were able to adapt very quickly. The implementation of both projects was smooth and on target – the account manager Mike Horton, the engineers Martin Hull and Sam Sly, and the rest of team were brilliant, thank you!"
Reg Parkinson
Reg Parkinson
"Our systems, installed by Premier Choice, work very well with very few problems but when we come across a need for help, the telephone helpline is brilliant. The guys are always ready to help when we need them and it's done quickly, efficiently and politely. For significant changes we receive a very personal service and they give us lots of help in defining the right solutions. Jobs are clearly costed and completed to time. As a self-funded charity we need a good price and we are very satisfied that we get just that. They have given us great service for around ten years now. We trust them to look after us and we have never been more relaxed about our IT because Premier Choice take all the hassle out of it for us."
John Rose
John Rose
"We discovered Premier Charity Solutions at a charity training event, and have subsequently purchased both their IT Support package and their Website Design package. We have been extremely happy with the service we are receiving, it is fast, friendly, and in an organisation where we have very little technical knowledge, the support team explain things clearly and in a way we can understand, and sort problems out remotely for us. We are happy to recommend this service."
Pamela Forsyth
Pamela Forsyth
"Premier Charity Solutions has taken the pressure off of all our IT issues and has made it so much more fun using technology."
Tracey Elmore
Tracey Elmore
"Premier Charity Solutions demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice."
Paula Owen
Paula Owen
"We didn’t have a sophisticated database, so much of our work was paper based which became untenable as the organisation grew. We are now running a single point of access with over 2000 referrals in 10 months - this system helps us to keep track of every referral, allocate cases and allows us to communicate with other services via email very quickly."
Clair Ely
Clair Ely
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Our Trusted Partners

partner-apple
partner-avg
partner-sophos
cyber
partner-quickbooks
partner-ms1
partner-sage
partner-ms2
partner-hp
partner-exchequer
dell certified
it goverance

Latest Blog News

Is Old Technology Holding your Charity Back?

22nd April 2021

It’s easy to continue running older technology in your business, taking a view of waiting for it to die until being replaced. However, reviewing your current technology once a year and implementing a Hardware Lifecycle is vital to ensuring your your employees are able to work efficiently for your business. Keep reading to find out the issues revolved around the use of old technology!

The Key to Onboarding New Employees Remotely

8th April 2021

Many organisations are now resorting to conducting their onboarding processes remotely, meaning that slight adjustments will have to be made.  Keep reading this blog to find out our tips for creating a smooth onboarding process for your organisation to take into consideration!

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