What is Autotask?
Autotask is a leading IT Business Management software provider. It combines RMM, service desk, CRM, projects, time and billing and reporting into one unified platform.
We’re happy to announce our recent partnership with Autotask, a leading IT business management software specifically for Managed Service Providers. Autotask offers invaluable insight into your IT network, allowing us to offer you critical business data such as:
– Type of support requests (hardware, software, cloud, user error etc)
-Who is reporting issues (by staff member)
-How quickly we respond
-How quickly issues are resolved
Autotask is unified at the device, data, invoice and reporting level.
With Autotask, absolutely everything is accounted for in a single version of the truth.
UNMATCHED INSIGHT & INTELLIGENCE
It produces actionable analytics that drive repeatable business outcomes.
Autotask is used on a global scale and every office offers a customer experience training centre.
At each of our account review meetings, using Autotask, we will discuss the ticketed issues to date and pro-actively highlight any areas of development (either from an infrastructure or user training perspective). This will dramatically increase staff productivity by reducing the number of issues raised.