Premier Charity Solutions is trusted by
Premier Choice has taken the pressure off of all our IT issues and has made it so much more fun using technology.
The Account Manager has taken time to understand our business and its IT requirements which has translated to the engineers, that provide advice and technical support at the end of the support telephone line also having a good understanding.
When contacting the help line most matters are dealt with there and then. More complex issues that cannot be fixed immediately are issued with a ‘ticket number’ and we are kept informed of progress on a regular basis. The engineers are polite, knowledgeable and efficient. On the occasion of one of our staff developing a sight problem an engineer remained at his post well into the evening to ensure that the access issues were resolved by tailoring the screen to his specific requirements.
We are currently in the process of upgrading our server, desktop and laptops which has required the purchase of both hardware and software. Premier Choice were able to provide us with the best value option which was thoroughly checked by having their competitors provide quotes for the same specification.
Our systems, installed by Premier Choice, work very well with very few problems but when we come across a need for help, the telephone helpline is brilliant. The guys are always ready to help when we need them and it’s done quickly, efficiently and politely. For significant changes we receive a very personal service and they give us lots of help in defining the right solutions. Jobs are clearly costed and completed to time. As a self-funded charity we need a good price and we are very satisfied that we get just that. They have given us great service for around ten years now. We trust them to look after us and we have never been more relaxed about our IT because Premier Choice take all the hassle out of it for us.
We discovered Premier Charity Solutions at a charity training event, and have subsequently purchased both their IT Support package and their Website Design package. We have been extremely happy with the service we are receiving, it is fast, friendly, and in an organisation where we have very little technical knowledge, the support team explain things clearly and in a way we can understand, and sort problems out remotely for us. We are happy to recommend this service.
Premier ensure they deliver an exceptional service. They are competitive, installation is efficient and we were kept informed of the process every step of the way. Our Account Manager stays in contact, nothing is too much trouble for him and Premier in general to deal with.
We moved to Premier Charity Solutions in April 2014 and have never looked back. Long gone are the days of having to wait for ages to get our IT issues to be fixed.
PCI paid us an initial visit, did an audit and came up with recommendations. We implemented 100% and have been extremely happy.
The service is excellent, the knowledge great and the staff really helpful. We would recommend Premier choice as an IT partner anytime.
North Kent Women’s Aid have been working with Premier Charity Solutions since 2010. We have limited knowledge in respect of IT and have relied on Premier for advice and guidance in respect of our equipment and software. We have always found the staff to be extremely professional, helpful, patient and considerate of our limited knowledge and endless questions! They have done their utmost to accommodate our needs which, as a charity, is much appreciated.
Premier Charity Solutions seem to understand the restrictions of charities working to very tight budgets, and do their best to fit in with these restrictions. They also offer good value for money, which is important to the voluntary sector.
Thanks for such a smooth switch over last week, as always you service and engineers are top notch.
We didn’t have a sophisticated database, so much of our work was paper based which became untenable as the organisation grew. We are now running a single point of access with over 2000 referrals in 10 months – this system helps us to keep track of every referral, allocate cases and allows us to communicate with other services via email very quickly.
The team at Premier have been friendly, understanding and amenable to helping us put our ideas into making a bespoke system, making it accessible from wherever we need it and being able to adapt the system as we change. The personal relationship we have with staff members at Premier is the single biggest reason we would recommend their services.
We came across Pav and the team through their work helping the UK’s charities with their IT needs. We were looking for a new display screen, laptop and cabling to replace our ageing song projection equipment and, what I thought was a bit of a long shot in asking them, turned out to be a good move. In addition to a considerable saving (very important to the voluntary sector) the prompt visit, quote, acceptance and installation process meant we were up and running in just over a week – that’s a pretty impressive service! We’re unveiling the new equipment this weekend and we think members are going to be wowed by the improvement they’ve given us. The after-sales service and support has been great too. I’d recommend Premier Charity Solutions to anyone