Our Web Design Process

Step 1Research

The first port of call is to understand exactly what it is you want and what your requirements, aims and goals are for your new website. This is to ensure we deliver not only what you want but what your customers actually want and are looking for. This ensures your website will deliver the results you’re expecting.

Step 2Brainstorming

Then our web team to map out a logical website structure and prioritise content accordingly. We will focus on delivering the ideal journey for each user which also integrates the aims and goals of your business. We then go ahead and create a specification document for the new project.

Step 3Design

Design is essential to the success of your website; as humans we see something and interact with it in order to fully understand it. The design of your website is so important as it represents your business and what you stand for and will therefore largely impact the customer’s decision to do business with you or not.

Step 4Build

Our approach to building your website is very much one of collaboration, flexibility and empathy. It can be challenging trying to design websites that meet both the clients and customer's expectations, something that we believe shouldn’t be made any harder by technical limits or a tough delivery process.

Step 5Test

One of the final parts of a new website is ensuring that it is tested thoroughly so that when it goes live it works perfectly. The two key areas that we focus on are usability and accessibility. Usability focuses on how users interact with your website and if there is anything we can do to improve it, and accessibility ensures that the website is accessible to users of all abilities.

Step 6Go-Live

Once we have fully tested the website and you are happy with everything we will deploy the finished version on our server. If we have developed a content management system for you we are also happy to provide training for your key administrators along with our user guide in order to ensure you are comfortable at updating the website yourself.

Step 7Support

We believe that supporting our customers after the website is complete is vitally important and something we pride ourselves on. We offer a 24 / 7 email support and ticketing support system to ensure any issues or difficulties you may have get resolved quickly and easily. All our projects are accompanied by a Service Level Agreement which covers any issues, bugs or errors that arise on the site including those that may arise due to the technical updates such as new browser releases.

Attracting New Support

Your website is your virtual shop window to potential and current customers across the world, so it’s important you get it right. Our charity website design and development team have built hundreds of websites. Years of experience have made us confident in dealing with any request you may have. Our team of specialist support technicians has been selected based on their expert industry knowledge, experience and design skills.

As the web becomes an integral part of industry, we help provide cutting-edge design and structure to ensure your charity stands out from your competitors. As an essential marketing tool for your charity, it’s vitally important that it is structured, designed and tested to the highest standards to ensure it delivers exactly what your customers require. Get in contact with one of our web team today via email, live chat or by phone on 020 8269 6878.


Content Management System

Enables you to add pages, text, pictures, videos yourself easily and quickly


Payment Terms Available

A new website can be a big investment so we can offer pay monthly solutions


Our Expertise

We have developed over 250 websites for delighted customers across the UK

Our Trusted Partners