About Us - Premier Charity Solutions

Premier Charity Solutions

About Us

About Premier Charity Solutions

Premier Charity Solutions is a leading supplier of IT and web services to charities and non-profits throughout the UK. Since being founded back in 2012, we have earned an impressive reputation as a result of our professional approach, vast industry knowledge and highly-praised customer service.

Specialising in the third sector, we use our extensive experience to deliver you the best service at highly incentivised prices, emphasising our belief in providing recognised IT services to non-profits. We have developed key partnerships with Microsoft, Apple, Sophos, Dell, HP, IT Governance and AVG to give your charity access to the best discounts and free services available exclusively to the third sector.

We are acutely aware of the challenges facing the third sector and we work closely with you to deliver the solution you require whilst allowing you to focus on the important work that you do. All of our solutions are individually tailored to your requirements. Our ISO 27001 accreditation highlights our ability to maintain your IT network following best practice guidelines.

Why Choose Premier Charity Solutions?

Team Leaders

Adam Graham

OPERATIONS DIRECTOR

Adam's role is to oversee all departments within the business and work closely with the Management Team to ensure improvement in all departmental processes, as well as always looking to drive the business forward.

CHRIS COOPER

SERVICE DESK TECHNICAL LEAD

As Service Desk Technical Lead, Chris' responsibilities include day to day management of the support team alongside support tickets and escalations. Other roles include providing training and resources to make sure our team have the knowledge to deliver the best possible customer experience.

Chris Thatcher

HEAD OF TECHNICAL OPERATIONS

As Head of Technical Operations, Chris' responsibility is the overarching management of the project team and project delivery, whilst also providing technical direction to all departments within the business. He ensures that all projects are delivered to the highest standards, delivering projects that exceed customer's expectations, on time and in budget.

Dan Green

SERVICE DESK TEAM LEADER

As Service Desk Team Leader, it is Dan’s responsibility to make sure that all customer queries are dealt with in a timely manner by the Service Desk. He is also an escalation point for the support team and sets KPI’s for them to ensure that there is always high levels of customer satisfaction.

Michael Horton

HEAD OF BUSINESS DEVELOPMENT

In Mike's role as Head of Business Development, Mike oversees our sales, account management and marketing teams to ensure clients receive the best possible service.

Lisa Horton

FINANCE MANAGER

As Finance Manager it is Lisa's job to ensure accurate undertaking of the billing, finance and admin required for the office. Her role requires her to liaise with many of the team members to ensure that the billing reflects the sales and support services that have been provided and answer any billing queries that our customers may have in relation to this.

Matt Homewood

TECHNOLOGY SOLUTIONS MANAGER

Matt's responsibility is to research the development of new and emerging technologies. As IT is a constantly changing landscape, Matt provides technical documentation, hands-on training and workshops for our technical and sales teams to ensure they successfully deliver projects and services to our clients.

caroline musson

PROJECT CO-ORDINATOR

As Project Co-ordinator, it is Caroline's responsibility to work with the members of the Sales & Project’s team to create schedules, plan logistics and help the team to make sure projects are completed on time.

Martin Hull

PROJECT LEAD

As Project Lead, Martin's role is to manage client projects from concept to delivery. Planning, scheduling, executing to the highest possible standards, always looking to reduce customer impact, reduce costs and improve project deliverables.

PAVAN SAWHNEY

TECHNICIAL ACCOUNT MANAGER

As a Senior Account Manager, Pav is very well-versed in negotiations, planning and development, relationship management, operations, logistics coordination and scheduling. All used to help businesses and charities maximise their IT potential through technical consultations and project delivery.

EMILY BARNICOAT

TECHNICAL ACCOUNT MANAGER

Emily's role as Technical Account Manager is to work with businesses and charities to improve the reliability and efficiency of their IT and web setup. She provides consultancy and guidance about all things IT and web.

JENNY PHIPPS

MARKETING CO-ORDINATOR

Jenny's job as the Marketing Co-ordinator involves promoting campaigns by assembling and analysing media trends, as well as preparing marketing and advertising strategies, plans, and objectives.